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Evaluat
Excelent
Serviciu
4.5
/5
Produs
4.5
/5

5

4

3

2

1

314

74

20

13

11

432

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Afișarea tuturor 3,020 recenziilor
Client de încredere
5 months ago
Data achiziției: 20/03/2024
As stated in the first question.
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Kim
Luxury Gold
5 months ago
We appreciate your valuable feedback and review. Our Travel Concierge is dedicated to delivering exceptional service to our guests, and we are delighted that you experienced it during your tour. We are sorry to hear you received a plastic water bottle daily, which goes against our Treadright policy of minimising single-use plastics. We will investigate this issue with our local team, and we are grateful for your assistance in bringing it to our attention. Regarding the overnight stay in Sendai, we apologise for any confusion. Our travel documents state that an overnight bag is required for the time spent in Sendai, as larger bags will travel separately to Oirase Gorge. We are glad you could taste the local cuisine, although we regret not meeting your expectations. Thank you for choosing Luxury Gold as your travel partner. We hope you enjoyed the beauty of Japan.
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
My husband and I took about a dozen trips through their sister brands (Trafalgar and Insight Vacations) of this company. We liked the itinerary in the Luxury Gold online brochure and decided to take t
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2
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
My wife and I took about a dozen trips through the other brands (Trafalgar and Insight Vacations) of this company. This is supposedly the top brand of the company. We liked the itinerary and hotels in
...
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Kim
Luxury Gold
5 months ago
We understand how disappointing it can be when a travel experience doesn't meet expectations, and we're genuinely sorry that this was the case for you. Your candid review is invaluable to us, and we appreciate your continued patronage and trust in Luxury Gold for your travel needs. A great Travel Director is essential to our guests' overall enjoyment and comfort on our trips. For this reason, we take great care in selecting our team members based on their passion for travel and their in-depth knowledge of their given regions. As such, we are surprised to learn that this may have differed from what you experienced on this rare occasion. We assure you that your feedback has been shared with our Operations Manager for their attention and appropriate action in the future. While we always strive to accommodate the dietary needs of all our guests, we acknowledge that we may not always be able to fulfil every request as we rely on third-party suppliers for included and optional meals. However, we are unwavering in our commitment to continuous improvement and fully understand your frustration with obtaining celiac meals. We are actively implementing measures to address this issue and enhance our service in this area. Our contracting team invests significant effort in selecting the hotels we work with to ensure we offer comfortable, well-located accommodations. However, we acknowledge that hotel standards can vary from country to country and are sorry for the accommodations not meeting your expectations. We appreciate your comments about the itinerary changes; at times, our Team may need to make adjustments to ensure that our clients have the best possible experience while maintaining the itinerary's integrity. Your feedback is greatly appreciated. We hope to have the opportunity to host you in the future to provide you with a better experience.
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
No longer interested in Luxury Gold
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2
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
It was another tour.
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0
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
The tour guide was very good. The transportation provided was very good. Unfortunately the company let the clients down.
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1
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Client de încredere
5 months ago
Data achiziției: 20/03/2024
Everything was taken care of, no need to worry about anything. Fantastic guide good drivers and all booked in advance
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0
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PT
Preben Tellefsen
Norway
5 months ago
Data achiziției: 01/03/2024
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0
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Client de încredere
5 months ago
Data achiziției: 16/03/2024
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0
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Carlo Massobrio
11 months ago
Data achiziției: 22/09/2023
Ce a spus Carlo Massobrio despre Luxury Gold:
I thought it was great ! We had a great time and *Personal Information removed by Feefo* was fabulous very personal and knowledgeable and kind
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.