We understand how disappointing it can be when a travel experience doesn't meet expectations, and we're genuinely sorry that this was the case for you. Your candid review is invaluable to us, and we appreciate your continued patronage and trust in Luxury Gold for your travel needs.
A great Travel Director is essential to our guests' overall enjoyment and comfort on our trips. For this reason, we take great care in selecting our team members based on their passion for travel and their in-depth knowledge of their given regions. As such, we are surprised to learn that this may have differed from what you experienced on this rare occasion. We assure you that your feedback has been shared with our Operations Manager for their attention and appropriate action in the future.
While we always strive to accommodate the dietary needs of all our guests, we acknowledge that we may not always be able to fulfil every request as we rely on third-party suppliers for included and optional meals. However, we are unwavering in our commitment to continuous improvement and fully understand your frustration with obtaining celiac meals. We are actively implementing measures to address this issue and enhance our service in this area. Our contracting team invests significant effort in selecting the hotels we work with to ensure we offer comfortable, well-located accommodations. However, we acknowledge that hotel standards can vary from country to country and are sorry for the accommodations not meeting your expectations.
We appreciate your comments about the itinerary changes; at times, our Team may need to make adjustments to ensure that our clients have the best possible experience while maintaining the itinerary's integrity. Your feedback is greatly appreciated. We hope to have the opportunity to host you in the future to provide you with a better experience.