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Evaluat
Excelent
Serviciu
4.5
/5
Produs
4.5
/5

5

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3

2

1

314

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13

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Afișarea tuturor 3,020 recenziilor
Client de încredere
6 months ago
Data achiziției: 27/02/2024
Insufficient information was provided in advance of the trip. For example, the WhatsApp app was used to communicate with the Travel Director and other tour members throughout the journey. We were not
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Kim
Luxury Gold
6 months ago
Thank you for taking the time to provide us with your feedback. We apologise that your recent trip did not meet your expectations. We express our utmost gratitude for your feedback regarding the lack of communication and the number of refreshments served with meals. We have shared your concerns with our Product Development Department and will consider your input as we continue improving our services. Despite these issues, we hope you had a pleasant experience during your trip with us and made unforgettable memories. Our team is committed to providing our guests exceptional service, and we are deeply sorry that we fell short on this occasion. Thank you for your understanding, and we look forward to hosting you again on your next guided vacation.
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Client de încredere
6 months ago
Data achiziției: 27/02/2024
Our Australia trip was fantastic. Our Travel Director was very helpful, friendly & professional. Two of the sales representatives gave us wrong informtio regarding one of the days in Sydney. They t
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Kim
Luxury Gold
6 months ago
Thank you for taking the time to provide us with your review. We are delighted to hear that you enjoyed our adventure-filled itinerary showcasing Australia's beauty. Our Travel Concierges are carefully selected for their professionalism, organisation, and in-depth knowledge of the regions they cover. They are responsible for handling all travel details to ensure our guests have a stress-free vacation without worrying about anything. We are thrilled that our guests are taken care of during their trip. We appreciate your feedback regarding the information provided by our Contact Centre Agents and apologise for any inconvenience caused by the incorrect information they provided. Please note that the Sydney Bridge is not included in the tour but is a suggestion as an optional activity for your leisure day. We have taken corrective measures to ensure that this mistake is not repeated in the future. Thank you once again for choosing Luxury Gold as your travel partner. It was a pleasure to have you as our guest.
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Client de încredere
6 months ago
Data achiziției: 19/02/2024
Ansuwered questions promptly
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Client de încredere
6 months ago
Data achiziției: 01/03/2024
I really appreciated the complementary airport transfers. The tour itself was well organized-no surprises and everything ran on time. On the downside, my hotel room in Wellington was a disgrace; inc
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Kim
Luxury Gold
6 months ago
Thank you for choosing Luxury Gold as your travel provider and being our guest. We appreciate your review and are pleased you received exceptional service from our On The Road Team. They are indeed an asset to our company. At Luxury Gold, our goal is to offer our guests a unique experience that allows them to fully immerse themselves in the culture and essence of a region. We apologise that your accommodation in Auckland did not meet your expectations. We understand that hotel standards can vary between countries, and we strive to ensure that all our appointed hotels meet our standards. We have shared your feedback with our Quality Control team to ensure that our accommodation continues to provide the best possible experience for our guests. Once again, thank you for choosing Luxury Gold as your travel provider.
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David Rush
Dallas, Texas
7 months ago
Data achiziției: 03/02/2024
Ce a spus David Rush despre Luxury Gold:
Our tour of Egypt was incredible. Our Concierge *personal info removed by Feefo* made the tour extra special and extremely informative. Her knowledge of Ancient Egypt is incredible and her bright per
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Kim
Luxury Gold
6 months ago
Thank you for taking the time to provide feedback regarding your recent experience with us. At Luxury Gold, our goal is to ensure that our passengers have a comfortable and convenient journey, and we are thrilled to hear that you enjoyed your luxurious adventure in Egypt. Every little detail matters and can have a lasting impact on our guests. Thank you for choosing to travel with us, and we hope to welcome you again soon.
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MR
Mary Rush
6 months ago
Data achiziției: 03/02/2024
Ce a spus Mary Rush despre Luxury Gold:
Tour guide, *personal info removed by Feefo* was excellent. The ship and crew service was excellent also. My only complaints was difficulty getting info from the website or calling. Als, didnt like h
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Kim
Luxury Gold
6 months ago
Thank you for being our guest and providing us with your review. We are grateful that you enjoyed your journey through Egypt. We are thrilled to hear that our On The Road Team enhanced your guided vacation, as they are valuable assets to our company. However, we apologise that your pre-trip experience did not meet your expectations. We understand that our Reservations Team has been experiencing a high volume of calls lately, and they are working hard to allocate resources to ensure that all guests receive prompt and excellent service in the future. If you encounter any future delays on our phone lines, we suggest using our live chat feature at the bottom right-hand corner of our website. Alternatively, you can fill out the form on our Contact Us page, and one of our friendly team members will assist you as soon as possible. Once again, thank you for being our guest.
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Client de încredere
6 months ago
Data achiziției: 17/02/2024
This tour was amazing and our guide *personal info removed by Feefo*who we had for a couple of days was great and our guide *personal info removed by Feefo* who we had on the cruise was fantastic! H
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Kim
Luxury Gold
6 months ago
We are delighted to receive your feedback and happy to hear you had a wonderful experience. It is lovely to know that you received exceptional service from our On The Road Teams; they are a valuable asset to our company. We genuinely appreciate the efforts of our team members to provide our guests with unique and unforgettable experiences. We sincerely thank you for choosing Luxury Gold for your travel needs and for taking the time to give us your feedback.
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HC
Hock Chuan Chia
6 months ago
Data achiziției: 24/02/2024
Ce a spus Hock Chuan Chia despre Luxury Gold:
Service staff from F&B manager to Chef and house keeping were friendly and quick to respond to our request . special shout out to *personal info removed by Feefo* for keeping our rooms clean and clean
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Client de încredere
7 months ago
Data achiziției: 03/02/2024
The service on the ship was very good. However, the customer service before the trip needs to be improved. We did not receive enough information about what type of clothes we would need for dinner or
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Kim
Luxury Gold
6 months ago
Thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed the itinerary we planned for you and found our travel director knowledgeable and professional. Our Travel Directors are an essential part of our team, and we take pride in their expertise and commitment to delivering exceptional service. We do not have strict dress codes on any Luxury Gold tours. However, we recommend that guests travel with at least one smart outfit that can be worn in Michelin Restaurants or for other special evenings. This outfit should include a jacket, a lovely dress, and no jeans or trainers. You will only need to wear this outfit once or twice on a tour. When visiting a place of worship, please ensure that your shoulders are covered, so take a wrap or shawl. You can find this information under our website's Frequently Asked Questions section, under the "Before Your Travel" tab. Thank you once again for being our guest.
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KP
Kevin Price
6 months ago
Data achiziției: 17/02/2024
Ce a spus Kevin Price despre Luxury Gold:
Exceptional
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Kim
Luxury Gold
6 months ago
We appreciate you taking the time to provide us with your valuable feedback regarding your recent trip. We are delighted to hear that our Travel Concierge significantly enhanced your guided vacation experience. As a luxury travel provider, our utmost priority is to ensure that our esteemed guests receive an exceptional and unforgettable travel experience that sparks their curiosity and ignites their passion for new adventures. We are grateful for the opportunity to serve you, and we look forward to providing you with more unforgettable travel experiences.
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.