We have received your feedback, and we appreciate you for bringing up the areas that need improvement. We understand that long periods of travel and early starts can be tiring, and the pace of the trip may have been hectic. However, we hope you enjoyed the incredible attractions we had planned for you. Our aim is to provide our guests with a relaxing holiday experience while travelling with us.
We apologise for any disappointment you may have experienced during your High-Tea at the Cataract Hotel, including the quality of food and service. Your comments have been forwarded to the Quality Contact department for review and appropriate action.
We appreciate your feedback regarding the complimentary drinks served during happy hours. As this itinerary takes place in Egypt, a predominantly Muslim country, we must adhere to the country's regulations and restrictions in all aspects. However, our Uniworld Cruises in Europe follow European rules and restrictions.
Your comments regarding the Western cuisine and the cabin on board the ship have been noted. We have shared your input with the ship's management for review and appropriate action.
Again, Thank you for your valuable feedback and for travelling with Luxury Gold. We hope to offer you a better experience in the future.