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Evaluat
Excelent
Serviciu
4.5
/5
Produs
4.5
/5

5

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2

1

314

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ratingurile din ultimul an

Afișarea tuturor 3,020 recenziilor
FM
Frank Molluso
10 months ago
Data achiziției: 29/10/2023
Ce a spus Frank Molluso despre Luxury Gold:
Great service from tour guide to hotels
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Kim
Luxury Gold
10 months ago
We highly appreciate your valuable feedback and would like to extend our sincere gratitude for sharing your experience with us. It is with great pleasure that we learn of your exceptional experience. At Luxury Gold, we take pride in crafting unforgettable memories for our guests, and we are honoured to have accomplished that for you. We hope your trip has left you with cherished memories that will last a lifetime.
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Michael Beeson
10 months ago
Data achiziției: 11/10/2023
Ce a spus Michael Beeson despre Luxury Gold:
Excellent customer service especially at the Imperial Hotels Tour Director was very nice, helpful and I learned a lot about Japan from May, we also had many activities and tasty meals.
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TB
Tony Burn
10 months ago
Data achiziției: 08/10/2023
Ce a spus Tony Burn despre Luxury Gold:
well organized , informative which made everything easy
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Client de încredere
10 months ago
Data achiziției: 11/10/2023
I truly enjoyed my tour to Japan. The tour guide was very knowledgeable. I experienced so much in Japan that I was not expecting. The food was amazing!
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Kim
Luxury Gold
10 months ago
Thank you for taking the time to write a positive review. We are thrilled to hear that you had an excellent experience during your Majestic Japan trip, and it brings us great joy to know that our dedicated team's hard work made your journey unforgettable. Please know that we eagerly await the opportunity to host you again on another tour.
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Client de încredere
10 months ago
Data achiziției: 11/10/2023
quality of hotels was excellant. Tour leader was outstanding. Tour for the most part well planned. Baggage was handled well. A bit less time shopping would have been good.
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Client de încredere
10 months ago
Data achiziției: 06/10/2023
Great concierge and excellent driver. Would have received higher rating had schedules taken into account local holidays when organising events. e.g. replacing cooking class. Also Michelin rated meals
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Kim
Luxury Gold
10 months ago
Thank you for taking the time to give us your feedback. We always appreciate hearing from our valued guests. We are glad you enjoyed your Spain and Portugal in Style trip. However, we apologise for any disappointment caused, especially regarding the cuisine and itinerary changes. We understand that the famous gastronomy of Spain and Portugal is one of the trip's highlights. Our Quality Control Team will investigate the meal offerings and make any necessary changes to ensure we provide our clients with the best possible experience. We would also like to apologise for any negative interactions you may have had with our Local Specialists. They are expected to follow the same guidelines as our On The Road Team, and we have forwarded your comments to our Operations Department for review and appropriate action. We hope to provide you with a better travel and food experience in the future. Once again, thank you for your feedback and for choosing Luxury Gold as your travel partner.
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Client de încredere
10 months ago
Data achiziției: 21/10/2023
Overall Customer Service was good. When calling in they were always able to assist me with my questions and concerns. The only thing was at times, it was difficult to get an agent and I waited on ho
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Client de încredere
11 months ago
Data achiziției: 17/09/2023
Our traveling concierge, *personal information removed by Feefo* was amazing and the tours and accommodations were outstanding. However, this trip was booked through Costco Travel, and the hold time
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Kim
Luxury Gold
10 months ago
Thank you for sharing your honest feedback with us. We are sorry that your pre-trip experience did not meet your expectations. Our Reservations Team has been experiencing high call volumes lately, but we are working to allocate more resources to ensure that all our guests receive excellent and timely service. Despite the initial challenges, we are happy you enjoyed the itinerary. We appreciate your trust in Luxury Gold for your travel needs.
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LM
Leon Miura
Calgary
11 months ago
Data achiziției: 06/10/2023
Ce a spus Leon Miura despre Luxury Gold:
Excellent travel advisor *personal information removed by Feefo* he was 90% of the success of our tour. Most hotels had excellent facilities and service
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0
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Client de încredere
11 months ago
Data achiziției: 06/10/2023
Booking experience was well supported by helpful & accessible call centre. Note to check potentially cheaper cost to book same hotels for own extra days pre & post tour, rather than getting LG to book
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey
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Despre Luxury Gold
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.