Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Luxury Gold Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/luxury-gold | Feefo

Afișarea tuturor 3,020 recenziilor

Client de încredere

11 months ago

Data achiziției: 15/09/2023

Luxury Gold did everything well. Just a perfect holiday !!

Evaluări de produse

Kent Studebaker

11 months ago

Data achiziției: 23/09/2023

Ce a spus Kent Studebaker despre Luxury Gold:

Trip was wonderful. Advance information from company was lacking.

Kim

Luxury Gold

10 months ago

Thank you for sharing your feedback with us. We appreciate the time you took to let us know about your concerns. We are happy to inform you that our Guest Relations Department has already contacted you and addressed your issues. We are glad we could resolve your concerns, and we hope to have the pleasure of hosting you again soon.

Evaluări de produse

Client de încredere

11 months ago

Data achiziției: 23/09/2023

I am the travel agent and took a group of 8 ladies on this trip ranging in age from 60 to 86. The best features of the trip were the Tour Guide and the scenery. The worst aspects of the tour were th

...

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Kim

Luxury Gold

10 months ago

Thank you for taking the time to share your review with us. We appreciate your feedback and we are sorry to hear that you did not enjoy the itinerary as much as we would have hoped. Our Guest Relations team is currently reviewing your feedback and will be in touch with you soon to address your concerns. We hope to have the opportunity to welcome you back on a tour in the future.

Evaluări de produse

Client de încredere

11 months ago

Data achiziției: 27/09/2023

The trip comprehensively covered a vast and varied area of Japan. Absolutely stellar buses and drivers. All transportation services were of highest quality. Excellent hide.

Kim

Luxury Gold

5 months ago

Thank you for sharing your feedback regarding your recent experience with us. At Luxury Gold, we make every effort to provide our passengers with a comfortable and convenient journey, and we are thrilled to hear that you had an enjoyable adventure in Japan. We appreciate you choosing to travel with us and look forward to welcoming you again soon.

Evaluări de produse

Client de încredere

11 months ago

Data achiziției: 23/09/2023

Overall it was a very nice trip. Well organized with an excellent Concierge. What we and many others were not impressed was the tipping for the cruise crew. When we booked, the documents sent to us in

...

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Kim

Luxury Gold

10 months ago

Thank you for sharing your feedback here with us. We note that you have already contacted our Guest Relations Department regarding your concerns, and they have responded to you directly. As such, we are pleased that your concerns are being addressed, and we hope we can host you again soon.

Evaluări de produse

Charles Zaledonis

11 months ago

Data achiziției: 23/09/2023

Ce a spus Charles Zaledonis despre Luxury Gold:

Responsive to our needs but rating is lower due to trip experience.

Evaluări de produse

Good land portion of trip, cruise pulled experience down.

Kim

Luxury Gold

11 months ago

Thank you for taking the time to provide us with your review. Your feedback is extremely valuable to us. We are glad to hear that you enjoyed the land elements of the itinerary. However, we apologise that the cruise portion did not meet your expectations. Our team would appreciate it if you could provide additional information about your concerns. Please feel free to email us at guestrelationsna@ttc.com. We will ensure that your feedback is shared with the appropriate departments. Thank you again for your feedback and for choosing Luxury Gold.

Jane Leach

11 months ago

Data achiziției: 23/09/2023

Ce a spus Jane Leach despre Luxury Gold:

No. Poor communications. Itinerary and tipping advance comms were incorrect, resulting in disappointment and additional fees incurred to obtain +tipping money.

Evaluări de produse

It was incorrect. The order of the tour was backwards and two anticipated destinations were dropped.

Kim

Luxury Gold

11 months ago

Thank you for sharing your feedback with us. We apologise that your pre-trip experience did not meet your expectations. Our Reservations Teams have been receiving a high volume of calls lately, and we are working hard to allocate resources to ensure that all guests receive prompt and excellent service in the future. We understand the importance of your feedback and would appreciate it if you could provide further details to help us improve. Please email your feedback to guestrelationsna@ttc.com, and we will share your insights with the relevant departments.

Thomas Fox

11 months ago

Data achiziției: 10/09/2023

Ce a spus Thomas Fox despre Luxury Gold:

Overall it was good as they told us about baggage requirements. The included backpack was worthless.

Kim

Luxury Gold

5 months ago

Thank you for your fantastic review. It is excellent to know you enjoyed your trip to Southern France. We appreciate you selecting us as your travel partner and are so pleased you enjoyed The Chateau. We hope to welcome you back again soon.

Evaluări de produse

David Komendera

11 months ago

Data achiziției: 21/09/2023

Ce a spus David Komendera despre Luxury Gold:

Very good and helpful throughout the trip

Evaluări de produse

Activities throughout the trip were well organized and flowed easily

Kim

Luxury Gold

5 months ago

Thank you for taking the time to rate your experience with us. We are thrilled you enjoyed the tour and found it well-organized. The on-the-road Team is responsible for handling all the travel details to ensure our guests have a stress-free vacation without worrying about the paperwork. We appreciate your trust in Luxury Gold and thank you for being our guest.

Client de încredere

11 months ago

Data achiziției: 22/09/2023

It’s hard to contact customer service office by phone. Hold times are long.

Kim

Luxury Gold

5 months ago

Thank you for taking the time to rate your experience with us. We apologise for any inconvenience you experienced during the pre-trip stage. Our Reservations Teams received a high volume of calls during that time, and we are currently working on allocating more resources to handle the demand. Please note our staffed Contact Centres offer a live chat option for prompt and efficient service in case of phone delays. We are thrilled you have enjoyed the tour and found that the tour presented value for money and you enjoyed the smaller group size. Once again, thank you for rating your experience and for being our guest.

Evaluări de produse

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Despre Luxury Gold

Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.

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(0)1481 753890

Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey

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