We appreciate you taking the time to share your experience with us. We are sorry that your expectations were not met during your trip. At Luxury Gold, we take cleanliness very seriously and have measures to ensure that our coaches are always clean. However, preventing the spread of illness can be challenging, and we understand your concern. Although our Travel Directors encourage unwell guests to wear masks, we cannot force them to act responsibly. We hope that your mother has fully recovered and that we can restore your trust in Luxury Gold in the future. Thank you for your valuable feedback.