We value your time and feedback. At Luxury Gold, the satisfaction and well-being of our guests are our top priority. We are committed to learning from your experiences to enhance the quality and enjoyment of our tours. We are dedicated to providing the best possible service to our guests.
We are sorry that the journey did not meet your expectations regarding the Travel Concierge and how the tour was conducted. We carefully select and train all our representatives to ensure they can professionally manage our departures. We apologise that this was not evident during your tour. Rest assured, we will address this matter internally to ensure all our guests are treated with value and respect.
We appreciate you writing a letter to our CEO. However, we kindly request that you send a copy of the correspondence to our Guest Relations Department for investigation and review. You can email us at guestrelationsna@ttc.com. Once again, we apologise for any inconvenience and appreciate your support of Luxury Gold.