Charles Tyrwhitt คำวิจารณ์

Many thanks for your kind words on the service provided within our King of Prussia store during your recent visit! It's great to see the team were able to provide all the assistance you needed without being overbearing. It can be a fine line to tread sometimes, but we're always looking to provide each customer with their ideal experience. We were very happy to see you in the store and hope to again soon.

Thank you very much for your excellent feedback on your visit to the Chicago store on LaSalle Street recently! It was lovely to see you again and we sincerely appreciate your incredible support both for our brand and the store in Chicago. We are delighted to have a customer such as yourself with us who clearly loves our products and service, and we look forward to this continuing for many more years.

Dear Mr. Smith, Thank you for leaving your feedback with us and I'm sorry to hear that your shirt did not fit perfectly this time. Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering. Using an old piece of clothing from another brand to establish your sizing often results in errors so measuring fresh is so very important to finding the right size from the get-go. I'd encourage you to check your measurements again via our "how to measure for a CT shirt" video and then consult the CT sizing guides on the website for your best fit before processing your online return or exchange. Both resources can be found below: Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer

Thank you for taking the time to share your positive experience with us at our Chicago store. We're delighted to hear that our colleague was not only able to meet your needs, but to surpass them! This is truly fantastic to see and we will be sure to pass along your kind words. We hope you looked great in your new shirt for the office photo.

Thank you for sharing your feedback with us and it's great to see you are really pleased with your new shirts! Our apologies, certainly, for the slight mix-up with regards to the pockets not being as standard on our dress shirts. These are indeed an 'optional extra' so to speak, and can be requested on all shirts, with only very few exceptions. By all means, we are more than happy to assist with a return/replacement of the shirts with pockets attached if you would like - please let us know by contacting the Customer Service Team at your convenience and they'll be happy to provide guidance.

Thank you very much for your lovely feedback! We're delighted to see the service provided within the Houston store met with your approval and that our colleague was able to make your stay a pleasant one. We hope you'll come back and see us again soon.

I'm very sorry indeed to hear that your first order with us wasn't the smooth experience that we both envisioned. I've just tried to call you at around 11:15 your time however I was unable to connect (though a voicemail was left). I've sent an personal email to you if you'd like to discuss things further.